Resources Group

Senior Consultant| Data Driven Service Improvement

Melbourne (Suburb), Greater Melbourne (Inner) (AU)
AUD $95,000 - $120,000 + bonus
06 Oct 2016
06 Nov 2016
Contract Type
Full Time

Are you passionate about the potential for businesses to realise significant improvement and achieve change through the use of fact-based insight?

This agency does exactly that.

A team of astute and analytical thinkers, they approach business questions with a disciplined and methodical approach and deliver high end consultancy and advice from robust information to improve business/customer experience and performance.

Powered by proprietary research programs, and driven by Directors from top consulting backgrounds it sits on the latter end of the spectrum from market research to management consultancy.

Role of the Senior Consultant:

We’re looking for an individual to become a trusted advisor to the client portfolio. Passionate about the complexities of different businesses, able to observe, articulate and refine the question at hand and then work with the team to deliver the required advice and strategy.

The goal is always to direct change or improvement to drive business growth, using all the information at your fingertips from the primary research, company data and market information.

You’ll have a practical and business-led mindset, and will enjoy synthesising information and building data driven strategy through your insightful reports and board room presentations with c-suite clients.

Of particular focus is BtoB customer experience management and using the customer experience programs and benchmarking data exclusive to this agency.

In terms of level, you will top tier alongside the two Directors and will draw on the support, and mentor, the mid/junior support levels. The team is looking or an individual who wants to be more than a cog in a wheel with ideas, confident a drive for autonomy, responsibility, opportunity and intellectual stretch.

The number of years of experience is not important. What is important is relevant experience and attitude and ticking the following boxes:

Key criteria:

  • Data led consulting experience potential from a consulting/market research/clientside customer experience management background
  • Evidence of managing clients and using data to influence business
  • Ideally experience in the BtoB space
  • A critical thinker able to build storied logically
  • Ideally exposure to customer experience improvement.
  • A brilliant command of language to write insightful and compelling reports and presentations
  • A engaging presentation style

To apply please contact Gemma Lewis (nee Hughes) or call +61 (0)2 9258 1121.