Resources Group

Senior Research Executive - Customer Experience / VoC

05 Oct 2016
02 Nov 2016
Catherine Stirling
FMCG, Retail
Contract Type
Full Time
This agency has won multiple accolades and awards and is a key industry player and thought leader when it comes to providing "voice of the customer" programmes for a prestigious blue-chip client base. The programmes are built in-house by a specialist technology software team enabling the agency to offer a tailor made approach to their clients ensuring their specific insight needs are met.

In terms of methodological approach, this agency utilises online surveys, digital communities, mobile communication and social networking to harness customer experience across all touchpoints turning it into valuable consumer insights to help their clients make critical business decisions. The agency has enjoyed strong business growth in recent years and has a clear strategy and vision for continued growth in the future, as they continue to invest heavily in technology and develop a global presence as an international insights pioneer.

As a Senior Research Executive, your role will focus upon building and maintaining strong relationships, providing a professional client service that will ensure repeat business and continued commercial growth. You'll be able to consult with your clients effectively devising solutions and distilling impactful insight. In terms of previous experience - an agency or client side background will be considered - and any experience working in the customer experience arena is going to be beneficial.

An excellent starting salary is on offer for the right candidate, and you will also benefit from working with true industry experts as well as plenty of scope for future progression and opportunity.

Resources Group guarantees confidentiality and quality service. No applications are forwarded to third party clients without an applicant's prior consent.

To apply or for further information please contact Catherine Stirling, Account Director, Resources Group on or call 0207 242 6321