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Public Voice and Engagement Lead

The Mayor’s Office for Policing and Crime
We have moved to a hybrid working model with office hubs at London Bridge and Newlands Park
£64,998 - £72,957 per annum
Closing date
14 Mar 2024

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About the role


Join us to make London a safer city for all.


Do you want to play a role in making London safer through the generation and effective use of data analytics?Are passionate about public engagement and being the forefront of shaping the future of community engagement?


An exciting opportunity has arisen to join the MOPAC Evidence & Insight team as a Public Voice and Engagement Lead.


The Mayor’s Office for Policing and Crime (MOPAC) is the organisation through which the Mayor of London exercises his role as the Police and Crime Commissioner for London and is led by the Deputy Mayor for Policing and Crime. MOPAC undertakes a broad range of statutory duties and works closely with the Mayor of London, Deputy Mayor and Metropolitan Police Service to deliver the priorities that will create safer London communities.


Working within MOPAC - Evidence & Insight is the dedicated in-house analytics team consisting of experienced analysts and researchers. One of the primary functions of the team is the oversight and conduction of a range of largescale surveys to ensure that MOPAC captures the views of both citizens and victims.


These surveys include the Public Attitude Survey and the User Satisfaction Survey as well as several others. More information can be found here: Taking part in MOPAC's surveys | London City Hall


The purpose here is to best supporting MOPAC and ensuring evidence and public perceptions are at the centre of policy making to make London safer.


Read more about the team here MOPAC data and statistics | London City Hall.


As the successful candidate, you will be responsible and hold professional leadership in this Public Voice function within the Evidence and Insight Team. In this position, you will be providing strategic direction and day-to-day leadership of the entire MOPAC Public Voice and Engagement function, offering support and advice on key national policy issues and ensuring Public Voice data is a key aspect within MOPAC decision making and influencing senior stakeholders to promote insights and practical usage of the work programme.



The ideal candidate will have:


  • Experience in working with surveys – both at an operational level (i.e., survey design) but also a strategic level in terms of overseeing or using survey data to inform and drive improvements.
  • A proven track record of effective line management and the ability to build and inspire effective teams.
  • Strong understanding of public engagement principles and experience in delivering engagement strategies.
  • Excellent communication and presentation skills, with the ability to convey complex information to senior stakeholders.
  • Previous experience in a senior leadership, with proven experience in line management and strategic oversight.
  • Significant experience and/or relevant programme management qualification.


If you're ready to take the next step in your career and join a team that's making a real difference improving the lives of Londoners, we encourage you to apply for this exciting opportunity.


If you have a specific question about this role please contact Paul Dawson ( Otherwise please contact the HR team via the email below.


Applying for the Role


Candidates wishing to apply must upload their CV accordingly, complete their personal profile and answer the supporting questions. Please ensure your answers clearly address the essential criteria and competency framework outlined in the attached job description.


MOPAC operates a blind recruitment process; therefore, please do not write any identifiable information (such as your name, pronouns or any personal information) within your supporting question answers or introductory statement.


If you require any reasonable adjustments or assistance submitting your application, please email


Political Restriction


Political Restriction: under the Local Government and Housing Act 1989 (as amended by the Police Reform and Social Responsibility Act 2011), all MOPAC staff members will be politically restricted without the right to apply for an exemption.


Security Vetting Clearance


The successful candidates will be expected to undergo the necessary security vetting, which may take around eight weeks to complete. Applicants must possess the legal right to work in the UK and have resided in the UK continuously for at least the last three years.


Reward and Benefits


In addition to a competitive salary, we offer an attractive range of benefits, including 32.5 days' annual leave, a civil service pension scheme, flexible working arrangements, an interest-free season ticket loan, access to discounts via our corporate benefits hub and employee wellbeing support.


Where are we based?


We have moved to a hybrid working model with office hubs at Union Street (near London Bridge) and Newlands Park (postcode SE26). On average, staff will work 1-2 days a week from an Office Hub, which may differ depending on the role requirements.


Got a query on the recruitment process?


If you have a question about the recruitment process, please get in touch with a member of the HR team via email at


We are a disability-confident employer. MOPAC guarantees an interview to any applicant that declares that they have a disability, providing they meet the minimum standards for the job role. These standards are defined in the job description and will often be listed as essential or desirable skills.


London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.


Application closing date: Sunday, 17 March 2024 - 23:59.


Interview date: Week Commencing 25 March 2024.




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