Associate Director – Quantitative Research – Customer Experience – Leading Agency

Quality insight led role focussing on the client facing and business advisory aspects of the CX landscape which is a dynamic and fast evolving field of insights.

It has been revolutionised by technology and analytics in recent years while also requiring strong insight and consultancy skills to get behind the ‘So what’ to give clients actionable insights.

Sitting at the heart of one of a leading global agency, you will be joining a well-known specialist team providing research and consultancy relating to customer experience, satisfaction and loyalty. With an excellent heritage and first class reputation for sophisticated, cutting edge work they serve a domestic and international client base operating across the full range of sectors including employee and government sectors.

It goes to the heart of some of the major challenges and drivers of business success today. Clients put the customer at the centre of their business, providing an understanding of how their customer experience matches up to their brand promise.

With a genuine interest in customer relationships and why they matter so much, you'll enjoy building great relationships with your clients beyond the transactional, getting to grips with their business issues, uncovering the insights and delivering their meaning.

With a solid quant background, you'll be comfortable with both ad hoc and continuous tracking projects across methodologies. There is a centralised project management team, which will allow you to focus on the design, analysis and implementation of the research. Insightful reporting will be a key element of the job and you will often be working alongside graphic designers to create impactful client outputs. There are also skill set development opportunities across areas such as workshopping, qualitative, text analytics and marketing sciences.

Client and team management aside, there will be plenty of opportunity to contribute to the wider business in an area that interests you, for instance getting involved in technique development, helping run training, working on cross-company initiatives, creating/contributing to thought pieces for the marketing press, designing client events… and so much more. This is a friendly, stable, state of the art working environment in a business with an excellent reputation for investing in resources and talent.