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Associate Director – Consultancy in Customer Experience & Engagement

Resources Group
Central London (Hybrid, c2 days)
£45-55,000 + great benefits
Closing date
25 Feb 2023

Job Details


Associate Director – Consultancy in Customer Experience & Engagement

Central London (Hybrid, c2 days) - £45-55,000 + great benefits

This insight agency that’s part of a high-profile Comms and Consulting group has a diverse and sophisticated insight offering. As an Associate Director you will join a small dedicated team providing highly consultative and bespoke quantitative (your focus) and qualitative insights to a diverse range of top consumer clients on their customer experience and engagement issues. You will have versatility and the ability to understand and break down the client’s problem, so you can then offer appropriate insights to influence key engagement programmes and management decisions. You will be equally at home with client management, research design, the analysis of both primary and other data sources and the generation and delivery of research insights at senior levels.  The ability to convert insights into strategic recommendations is a must.

This is an ideal role for a confident researcher with strong quantitative skills and expertise in customer experience and engagement, keen to deliver great work to appreciative clients, while working closely with other like-minded professionals. In return you can expect an excellent salary and the chance to contribute to and share in the company’s success.

To apply or for further information please contact Deborah Lewis, Director, Resources Group on  or call 0207 242 6321.

About Resources Group

With over twenty five years’ experience helping thousands of Researchers, Insight Specialists and Data Analysis in their career moves, no one has better knowledge of the MR and Insights job market than Resources Group. Our consultants take the time to understand your career aims and are dedicated to providing impartial advice and finding you the best career move, with access to an unrivalled range of opportunities with top employers in the sector.

Resources Group guarantees confidentiality and quality service. No applications are forwarded to third party clients without an applicant’s prior consent.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.



We are a team of experts with over two decades’ experience of helping talented Market Researchers, Data Analysts and Insight Specialists in their career moves. With offices in London and Sydney, our expertise covers all aspects of Market Research, Strategic Insights, Innovations and Data Analytics, recruiting across the UK, Australia, Asia and worldwide.

Find Us
020 7242 6321
32 Threadneedle Street
United Kingdom

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