Clientside Research Manager; B2B and Consumer Projects, Financial Services

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new-build home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

Why you should join us

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We want passionate, talented and driven people to join us on this journey.

We want you to be able to bring your best self to work every day. To help, whilst we can’t promise to offer exactly what you want, we’re always happy to talk flexible working,

Core benefits include:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension contributions up to 10.5%
• Private medical insurance
• Equalised maternity, paternity, adoption leave and pay for all new parents
• 24/7 employee assistance programme supporting your physical and mental wellbeing
• 2 days volunteer leave

What you’ll be doing

• Managing existing and launching new research tracking and ad hoc projects for both Business to Business and consumer audiences.
• Engaging with internal stakeholders to identify and define research needs, working with them and external agencies to design & deliver fresh and actionable insight.
• Using the outcomes of the research to contribute to the achievement and evolution of NHBCs strategy and objectives.
• Adding value through the whole process and to the wider business through your commercial acumen and understanding of our market and regulatory environment.

What we are looking for

We want to find a proactive and passionate market research professional to work in our Strategy and Change department. You will be a key member of the Insight Team; making a tangible difference to the business with your work. You will be able to handle multiple projects simultaneously, always ensuring rigorous standards and quality are achieved. You’ll have commercial experience and think commercially. You’ll be confident to challenge appropriately, be an exceptional communicator across all formats, and have an insatiable curiosity and drive.

• Proven experience of agency or client-side market research, preferably from a regulated service industry (e.g. finance or insurance).
• Able to produce exceptional research briefs / specifications, with strong skills across word, excel and PowerPoint.
• Strong analytical skills, combined with being able to produce and present compelling stories that have tangible outcomes.
• Proactive, able to use initiative and adapt your style to your audience; always keen to make a positive difference.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing CPD and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas. We are a signatory to the Armed Forces Covenant and the Women in Finance Charter.