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Customer Insight and Research Lead

Flexible location – Croydon or Sittingbourne
£46,824 pa (Croydon) £46,395 pa (Sittingbourne) + excellent benefits
Closing date
2 Sep 2022

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Job Role
Insight Manager/Director
Contract Type
Full Time
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We are transforming all our services and as Customer Insight and Research Lead you will be part of a team that is at the forefront of this transformation.

You will provide organisational-wide insight analysis to improve user experience and efficiency to provide a foundation for evidence based customer focussed solutions. You’ll ensure that customer analysis is robust, actionable and makes a significant difference and ensure the organisation understands its customers, their demands and requirements. This will involve leading on insight projects, capturing and interpreting customer data from a range of sources and communicating your findings across the organisation in a visually appealing and engaging way. 

What you’ll need

  • Experience of developing and managing customer insight approaches and frameworks Experience of developing and running ongoing and one off survey systems  Strong numerical and statistical skills Strong analytical and problem solving skills An understanding of statistical techniques – hypothesis testing, distributions, linear models, etc. Excellent Microsoft Excel skills Experience with data visualisation tools, e.g. PowerBI, Cognos. An understanding of query languages: SQL, T-SQL is desirable, as is an awareness of analysis software.

What's in it for you

  • Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working

Inclusion and Diversity

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Closing date for applications: Friday 2nd September 2022 at 23:59 pm.


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