Field and office manager; Qual agency; 3-5 days a week; hybrid working

Fieldwork and office management role 

Folk Research is a market research agency that provides qualitative research solutions to a range of clients, including the BBC, Arla, Sky, Tesco Bank and Channel 4. 

Our job is to understand consumers and get insights into what makes them tick. We conduct interviews, focus groups, ethnography and cultural scoping to really get beneath the surface. 

We are looking for a bright and motivated Fieldwork & Office Manager to assist researchers by taking an active role in fieldwork management, help with the running of online communities and manage the smooth running of the organisation. 

The role will involve a flexible mix of home and office working; we are based in Central London. 

The role could be anything from 3-5 days a week depending on the individual.

Fieldwork management responsibilities 

Daily interaction with external partners (including recruiters, venues and fieldwork agencies) from project set up to completion 

Actioning fieldwork queries to help create effective solutions for a range of projects 

Writing fieldwork screeners and schedules 

Managing respondent attendance at focus groups, depth interviews and online communities 

Negotiating and monitoring costs, budget and time line management 

Contributing to meetings and ensuring relevant stakeholders are aware of processes 

Leading the weekly status meeting and updating the ongoing project list 

Checking and collecting invoices and gathering feedback on suppliers 

Ensuring researchers have the necessary fieldwork material (respondent incentives, schedule, discussion guides, recording material) 

Keeping project materials up to date including version control and archiving 

Ensuring all personal data is deleted at the end of each project 

Community management responsibilities 

Helping our researchers co-ordinate and run online communities 

Setting up respondents on the community 

Keeping respondents motivated to participate 

Office management responsibilities 

Administering our office subscriptions, usernames and passwords 

First point of call for GDPR enquiries 

Organising company away days, Christmas party and staff birthdays 

Finance 

Managing customer & supplier invoices  

Maintaining incentives records 

Working with Accounts to reconcile company expenses 

What type of candidate are we looking for: 

Educated to degree level or equivalent. 

PERSONAL QUALITIES: 

Problem-solving skills - able to work on own initiative and anticipate future developments. 

Excellent interpersonal skills with the ability to communicate effectively with all levels of staff in a clear, convincing and organised manner. 

KNOWLEDGE & EXPERTISE: 

Good organisational skills. 

Great attention to detail. 

Good working knowledge of MS Word, Excel, PowerPoint and SPSS. 

EXPERIENCE: 

Ideally, we are looking for someone who has worked in field management in a research agency or similar organisation, and has experience in writing screeners and liaising with recruiters. However we are open to candidates with no field management experience – they must be extremely organised and show excellent attention to detail, as well as having experience managing projects from beginning to end.