Insight and Customer Research Manager

As Insight and Customer Research Manager at Guide Dogs, you will ensure that insight lies at the heart of our decision making. You will act as the internal ‘expert’ and use data and research to better understand the needs of people with sight loss (but also our volunteers and donors) and help shape how we meet these needs. This is an exciting opportunity to really influence the overall strategy of the organisation and ultimately our mission to help people with sight loss live the life they choose.

This role can be based in either London or Reading and is a Hybrid role working 9am to 5pm, Monday to Friday three days at home and two days in the office, 35 hours per week. Occasional travel to Guide Dog sites around the UK will be required.

We recognise that the world looks a little bit different since the pandemic. Therefore, we are committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation.

We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include:

Essential

• Educated to degree level.
• Demonstratable experience in a similar customer insight and research role either client or agency side.
• Demonstratable experience of conducting/commissioning qualitative research, quantitative research, and customer insights analysis.
•  Demonstratable experience of communicating market and insight outputs and complex data/concepts to a wide range of audiences (technical and non-technical).
• Proven experience of pro-actively using data to make actionable outcomes.
•  Proven experience of quant data manipulation using Excel or other software (such as SPSS).

Desirable

• Demonstrable experience working with people with sight loss/online accessibility needs.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

If you have any accessibility issues, please contact our Recruitment Team on 01189838837 or peopleservicecentre@guidedogs.org.uk.