Listening to and engaging with our customers is integral to how we conduct our business every day and how we plan for the future. Our Customer Engagement team play an essential role in finding and sharing customer insights to the wider business, to ensure the voice of the customer and market research is embedded in everything we do.
As Research Executive, you will manage research projects focussing on consumer water demand management and other related topics. Using qualitative & quantitative primary research and customer data, you'll provide actionable insight to process owners and stakeholders, helping to drive performance improvement.
You’ll present industry data, survey data, and project-specific information to stakeholders across the business, from director level to front line teams. You’ll also liaise with various agencies to deliver enhanced insights around customer behaviour.
Using the behavioural insights gained via methods including online research panels and interviews, you’ll support improvement projects to optimise user journeys and improve customer experience.
What you’ll need
Experience in an agency or client-side market research based role is essential as you’ll have a good understanding of qualitative and quantitative research methods and analysis, plus experience with designing research experiments and writing research briefs.
You’ll be able to manage multiple projects and stakeholders, using your exceptional communication skills and customer-centric mindset to build great relationships with internal and external partners.
You’ll be able to take complex data and present insights both visually, verbally and in report format, using MS office programs confidently.
What's in it for you?
At Affinity Water, we're setting ourselves up to succeed by taking care of our people and developing our own internal capability. This is a fantastic opportunity to take ownership of a new in-house capability and join our evolving Customer Engagement team.
In return for all your excellent work, you'll also be entitled to a host of benefits including a competitive salary, double-matching SMART pension scheme, and a holiday allowance that increases with length of service. So the longer you stay, the more you gain.
Ready for your next challenge?
Apply now and follow the quick and easy application questions to submit your interest. Everyone will get a response.