Experience Manager

Award-winning agency where you’ll apply innovative research solutions to solve clients thorny business problems

Intro to MESH Experience

MESH Experience is a data, analytics and insight agency with a difference. We believe that understanding ‘experiences’ is the key to growing a successful brand. An innovative and award-winning market research consultancy, we help our clients transform their brand and marketing strategies by understanding the experiences that people have with them.

We are a dynamic and innovative business, with a particular heritage in real-time data collection using a combination of mobile diaries and surveys to unearth new insight into the ways people are connecting with brands. We are consultative and the nature of our insights means we get very close to our clients’ businesses.

MESH Experience is a global firm, servicing some of the largest brands in the world including LG Electronics LATAM Airlines and Diageo. 

We are looking to recruit for an Experience Manager due to expanding business in the EMEA team. If you have the skills and are interested in joining a team with a start up mentality, get in touch! 

Experience Manager

Role

• Manage clients end to end, building relationships that drive business growth
• Write higher level questionnaires for more complex issues that get to the heart of strategic objectives
• Dissect client briefs to create the optimal research design, but also interrogate its content to ensure a complete understanding of the client’s needs
• Write pithy, relevant and actionable summaries that address key client issues and present them engagingly and confidently to clients
• Manage everyday resources during the process of project delivery driving thoughtful and creative analysis through the process of storyboarding
• Bring your experience, expertise and best practice to produce client-ready presentations
• Share ideas with, and make recommendations to, the senior team about the shape and direction of the business
• Manage and develop Experience Executives executives  providing clear direction, challenge and support 
• Work with internal colleagues and suppliers to deliver best in class client solutions
• Deliver OKR (Objectives Key Results) targets

Skills & Experience

• 3-5 years experience in quantitative market research

• Experience in questionnaire writing; able to develop complex and thoughtful survey instruments
• Excellent analytical and creative skills, including the ability to mine quantitative and qualitative data, create insights, and showcase a research narrative
• Is a confident and natural presenter
• Excellent written and verbal communication skills
• Ability to grasp new concepts quickly
• Sample and field management experience
• Experience in Tableau or other data analysis platforms
• Is flexible and can adapt to changing needs and priorites
• Is accurate and precise, with high attention to detail
• Can work to tight deadlines
• Is resilient and responds well in challenging situations
• Excellent in Excel and PowerPoint
• Is part of a global team and must be prepared to work on global projects out of the U.S. when required