Senior Customer Insight Manager

Job Summary

An exciting opportunity to join an award-winning insight team in a unique role which will put your strategic thinking, insight and relationship management skills to the test. 

Right now, the opportunities to get involved in sport and activity depend too much on your background, your gender, your bank balance and your postcode. Sport England are determined to tackle this and unlock the advantages of sport and physical activity for everyone. We’re here to invest in sport and physical activity to make it a normal part of life for everyone in England, regardless of who you are.

That’s a big challenge we’ve set ourselves and to do this, we know we need exceptional data, insight and learning. We’re already having some success – we won an AURA Insight Impact award for the work we did shaping our ‘This Girl Can’ campaign.   

But resting on our laurels won’t help us achieve our vision. We’re a well-established Insight team who want to continue to develop and challenge ourselves and improve what we do. We want to keep having an impact on colleagues at Sport England and across the sector – ensuring they have great insight at their fingertips and changing the way they think and act.  

Operating at the heart of the organisation, the Customer Insight team advises and supports and builds confidence in internal and external stakeholders to apply insight to the decisions they make – whether that's designing and managing investments to address gaps in the market or tailoring advice to help partners target new groups of customers.

We are looking for a strategic and analytical thinker who has experience in delivering impactful insight-led recommendations which have influenced decision makers. You’ll be passionate about high quality insight and advocate for the voice of the customer.

We want someone who understands research and is familiar with a wide range of methodologies but for whom this is only a starting point.  We know we need to work differently to deliver on the key aspirations outlined in our strategy, ‘Uniting the Movement’, so you’ll bring a positive, resourceful and collaborative approach to developing innovative solutions. Bringing others along on the journey to drive evidence-based decision making is key so you’ll be empathetic, adaptable and astute in building relationships. 

Sport England recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented, currently, this includes disabled people and those from culturally diverse communities.   

Skills & Experience

Essential

•Proven ability to analyse, interpret and critique data and information and draw out relevant insight and implications

•Strong track record of building persuasive, evidence-based positions and influencing senior decision makers

•Proven ability to identify and address gaps in knowledge and understanding

•Experience of working with a high degree of independence, managing stakeholders and leading and delivering projects effectively and successfully

•Effective at building and maintaining strong relationships with stakeholders of different levels and areas of expertise

•Experience of building confidence and supporting colleagues and/or stakeholders to work in new ways

•Excellent written and verbal communication skills, including ability to share insight in an engaging and compelling way

•Broad understanding of research and analysis methodologies and/or wider strategic and decision-making models

•Experience in working with imperfect information and uncertainty whilst delivering a high standard of evidence-based recommendations

•Proficient in MS Office

Desirable

•Strong problem-solving skills, with a positive and resourceful approach to developing innovative solutions

•Experience working in multi-disciplinary teams

•Track record in developing new skills and techniques and confidently putting these into practice

•Experience of working with or for public or third sector organisations

•Experience of successfully commissioning and managing external contracts

•Educated to degree level or equivalent vocational qualification in a relevant discipline

We only accept applications via our recruitment portal