Research Manager – Quantitative - Customer Insights & Experience

Combining advisory insight and their own cutting edge technology our client enables a huge variety of companies to confidently place the Voice of their Customer at the heart of their decision making. They employ a wide variety of agile mechanisms for capturing, analysing and socialising customer and employee feedback ranging from always-on, real-time and post-experience programmes through to customer panels, pop-up communities and one-off snapshot studies. Offering a professional service rather than off-the-shelf tech, they’re immersed in their clients’ businesses acting as an extension of their own teams.

Using your research and client service skills, you will run and lead projects across a range of sectors and play a major role on client accounts. This will include kick off meetings, project design, QA and delivery of strategic outputs. You will be keen to deliver the emerging stories and bring customer experiences to life for your clients.  With a quant background (any experience or interest in qual will be tapped into), you will be interested in joining a tech enabled environment - however if this is a new avenue for you that’s fine as you will be supported by a highly capable, tech savvy team.

They offer a wide range of benefits making sure you’re well looked after, from BUPA healthcare to subsidised gym membership. Excellent opportunity to join a specialist environment as they seriously edge the CRM consultancy market.