Technical Consultant/Survey Programmer – CX Research & Service Design

Trail blazers in CX, this top technology focused research agency is currently building an elite team of CX experts to help run high profile CX programs for some of Australia’s leading service providers. As a business they don’t offer clients off shelf solutions/platforms. Instead they combine rigorous customer data analytics, with primary research and bespoke consultancy services. Unlike many CX businesses whose offering is built solely around a technology or platform this team of experts get to the heart of the matter for clients, providing added value consultancy that helps clients drive customer acquisition, retention and advocacy.

The role

This role would suit an enthusiastic, experienced Senior Technical Consultant / Survey Programmer who is looking for a new challenge. It will see you owning the technical function of client accounts as you work across a complex and high-profile research program for one of Australia’s largest banks. Liaising with the client directly, as well as the internal project team members and third-party providers, you will consistently execute and deliver the highest level of customer satisfaction whilst building effective, professional working relationships. Managing survey programming, dashboarding and data visualisation and technical systems for your clients you’ll enjoy juggling tasks.

To quality for this exciting opportunity, you will:

• Demonstrate solid market research technical skills (preferably in customer satisfaction, CX or VOC research)
• Experience using survey programming and sampling tools – ideally Confirmit and Reportal
• Have strong attention to detail and exceptional organisational skills
• Have a solutions driven client focused mentality
• Be an effective communicator able to manage multiple stakeholder

This company really values their staff and here your success will be rewarded. You’ll be supported in a collaborative environment that provides opportunities for progression and allows you to take control of your work/life balance.

To apply please send your CV to Rowan Haylett at rhaylett@resourcesgroup.com or 0290519967