Insight Manager | Customer Loyalty Specialists
Do you have a passion for finding the hidden motives of consumers? Do you have solid experience in CX and want to be surrounded by the best in the business?
We are working with a leading customer experience agency that is well known for developing propositions and reports that are loved by their clients so much that they return time and again for more fantastic insight. Their average client retention period is 8-10 years! This is a chance to work with blue-chip organisations such as Lloyds and British Gas and help them define who their customers are.
This is a hands-on research role with a well-established business who specialise in CX insights. Recently they have expanded the types of projects they work on. They are now looking to bring in a manager-level quantitative or mixed methods researcher, who can work directly with their clients to bring in new ideas and broaden the scope of their work. You will have the opportunity to: take ownership of key accounts, develop the junior members of the team, managing projects end to end and above all provide innovative and actionable insight to clients.
The most important thing is that you are the type of person with a hunger to succeed and are keen to hit the ground running in a new CX role. A collaborative working environment with an excellent package, a flexible working policy, and profit share ensures everyone here is aligned and working toward a common goal.
4+ years' experience in research/ insight either agency or client side
Excellent communication and presentation abilities
Confident in building successful client relationships
Ideally, but not a deal breaker, you will have experience in the finance sector