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Insight Manager | Customer Loyalty Specialists

Employer
Elizabeth Norman International
Location
London
Salary
£35000-45000.00 per annum
Closing date
14 Oct 2019

Job Details

Do you have a passion for finding the hidden motives of consumers? Do you have solid experience in CX and want to be surrounded by the best in the business?

The Company

We are working with a leading customer experience agency that is well known for developing propositions and reports that are loved by their clients so much that they return time and again for more fantastic insight. Their average client retention period is 8-10 years! This is a chance to work with blue-chip organisations such as Lloyds and British Gas and help them define who their customers are.

The Role

This is a hands-on research role with a well-established business who specialise in CX insights. Recently they have expanded the types of projects they work on. They are now looking to bring in a manager-level quantitative or mixed methods researcher, who can work directly with their clients to bring in new ideas and broaden the scope of their work. You will have the opportunity to: take ownership of key accounts, develop the junior members of the team, managing projects end to end and above all provide innovative and actionable insight to clients.

The most important thing is that you are the type of person with a hunger to succeed and are keen to hit the ground running in a new CX role. A collaborative working environment with an excellent package, a flexible working policy, and profit share ensures everyone here is aligned and working toward a common goal.

Skills

4+ years' experience in research/ insight either agency or client side
Excellent communication and presentation abilities
Confident in building successful client relationships
Ideally, but not a deal breaker, you will have experience in the finance sector

Apply now!

Company

Insight, Analytics and Market Research talent sourcing has been at the heart of our business for 30 years. With 6 dedicated consultants we have immersed ourselves in the sector. We regularly attend courses and conferences and have written a number of reports and articles about insight and data. As a result we have friends plus a large network of contacts, in the sector. Outside recruitment some of our consultants work as mentors for the insight industry, we’ve been involved in charitable events, and work with a number of industry bodies.

The dynamic nature of the Data and Insight industry (30 years ago, no one had heard of Business Intelligence, UX or Big Data) means total absorption in the sector is essential. Our passion is to be informed and current, so we can partner you every step of the way. Members of APSCO the professional recruitment body (recruitment consultancies need to provide 10 professional references to join), we keep up with the latest technology and legal developments in the industry.

Company info
Website
Telephone
+44 (0)20 7836 3311
Location
1st FLOOR (NORTH)
49 WHITEHALL
London
SW1A 2BX
GB

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