Head of PM and online Communities
Our client powers smart business decisions using their market leading self-serve digital research technology. Their platform offers digital research tools including survey programming, insight communities, online Qual, project management, reporting, analysis and text analytics.
The role of the Associate Director Operations is to lead and manage the operational team through expert delivery of projects and communities.
You will be proactive and able to hit the ground running. Taking ownership and management of all operational aspects and working with the wider research team to achieve company targets. Ensuring the operational resources of the business are maximised to achieve goals.
As well as develop and manage their leading-edge community, you will be responsibility for operational delivery. Managing, coaching, mentoring and developing the Operations team as well as identifying opportunities to improve operational efficiency.
You will manage the whole spectrum of projects from initial quotation to completion; delivering on your own projects as well as allocating lead and support for all other projects. You will coordinate the project kick-off with the client / research team and deliver projects against specifications.
With previous Market Research experience working with clients and research teams on operational delivery, you will be someone who has also managed online communities, scripters and project managers
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