Chief Client Officer – Customer Experience Consultancy
Visionary business leader sought by a successful customer insight consultancy as they enjoy a transformative time of solid growth and investment. They seek a client services professional with a research & insights industry background to join the board as they activate their exciting plans for the future.
This is a rare opportunity to realise your full potential in an exciting tech-enabled commercial setting with all the headroom you could wish for. A great chance to get in on the ground floor and be involved in a business on the brink of being the next big thing in customer panels and in the CX space. They are already an established thought leader business in an area of the industry set to show continued health and client commitment.
Combining advisory insight and their own cutting edge technology this is a company well placed to benefit from the surge in interest in this area. They already enable an impressive range of client companies across retail, financial and technology sectors to confidently place customer experience feedback at the heart of their decision making. Employing a wide variety of agile tools and know-how for capturing, analysing and reporting real time customer and employee feedback their offering is a professional service rather than an off-the-shelf solution. They are immersed in their clients’ businesses acting as extensions of their own marketing, strategy and customer services teams.
Heading up the customer service teams, you will help devise and deliver the strategy and evangelise the proposition to all. You will inspire the teams to deliver excellence in client service and drive their new business efforts to deliver continued growth. Your expertise and flair will enable the teams to build long lasting, profitable and rewarding relationships.
Their green, relaxed, out-of-town location offers the best of both worlds – minutes away from trains and planes without having to face the stress of a daily London commute. Meanwhile the wide range of benefits make sure you’re well looked after, from BUPA healthcare to subsidised gym membership.
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