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Customer Measurement & Research Officer | Clientside | FTC to Dec 2019

Employer
Spalding Goobey Associates
Location
Dorset
Salary
£30,978 - £36,445 pro rata dependent on experience
Closing date
8 May 2019

Job Details

Pivotal role with one of the UK’s most highly regarded charities as they pursue an ambitious programme of activity to enable customers and supporters to be at the heart of everything they do.

Joining with the Research Manager, you will deliver the insight sought by your colleagues to enable decisions that drive loyalty and advocacy and ensure the sustainability of the organisation.

Primarily working with a new team focusing on understanding and improving the customer experience, you will design, conduct and commission research projects (customer, staff and volunteer surveys, customer panels and focus groups) for clients across the charity. Your robust measurement, research, analysis, insight and recommendations will then be influential across organisational business planning and decision making.  

With experience in a clientside research team or with a research agency, you are keen for a new challenge and eager to help shape a new area of work. You will be competent with MS Excel and PowerPoint, and knowledge of any survey software (e.g. Survey Monkey) would be an advantage. Ideally you will have some experience measuring and improving the customer experience, but most important is that you are a true people person who will enjoy working with non-technical colleagues at all levels.

You may already be located on the South Coast or this could be the perfect opportunity to sample living and working in this sought after area. This role is offered on a fixed term contract until 31st December 2019, based at their head office in Poole, Dorset.

Company

We are a recruitment consultancy specialising in executive positions within the market research and other related industries. The word consultancy is chosen with care as we are not a paperpunting agency. We always offer honest, considered advice and appropriate introductions.

Company info
Website
Telephone
020 7287 7237
Location
First Floor
73-81 Southwark Bridge Road
London
London
London
SE1 0NQ
GB

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