Research Manager - Global SaaS & CX agency

The way that consumers are interacting with brands and services is continuously changing.

My client is an independent, global tech company whose software improves Customer Experience for their clients. It bridges the gap between what people think is happening with their customers, brands, products and employees vs. the reality.

As a trailblazer in the Market Research industry, they have shifted the traditional model. Allowing businesses to conduct research more freely, innovatively and independently - they partner with over 9,000+ of the best brands globally. With offices in every corner of the world, they understand people.   

With exponential growth last year, and continued growth projected for 2019, a newly created role in the Sydney office has arisen for a Research Manager. This is a full-service research role, where you will be hands on in running research projects end-to-end, with a focus on: CX, Employee Experience, Brand Experience and Product experience. This is a Senior role, suited for an experienced researcher, that is looking for something different.

You will become fully integrated and imbedded into your client’s research and strategy teams - not just providing recommendations but implementing them! The work will be predominately ad-hoc and strategic.

What do you need to be to thrive in this role?

• A problem solver: you'll constantly be challenged to think on your feet, dealing with different stakeholders who need to look at their problems with a fresh pair of eyes
• An analytical mind with a deep expertise in Market Research methods (SPSS, Q and excel)
• A relationship builder; you will grow and develop strong and lasting client relationships, they will trust you with providing the best in-class solutions
• A commercial thinker - this is a senior role, in a new division of the business. You will need to have prior experience solving complex business problems and dealing with top management and senior stakeholders.

As a growing tech company there are so many benefits - tailored career plans, trips to the USA, social events, exceptional offices (harbour bridge views) and lunches onsite.

To apply, please send your CV to Emily Moser at Resources Group emoser@resourcesgroup.com or call me on +61 (0)2 9258 1121