Insight Manager, Quant - Customer Experience Research | Independent Agency
Are you looking for a role that will nurture you into a trusted account manager for a prestigious financial services client? This pioneering customer experience and customer strategy business seeks a quantie keen to take their passion for research straight to the client. You will enjoy full guidance and support as you develop into this all encompassing client and insight manager role.
Projects are customer experience focussed (tracking and ad hoc), researching all elements that impact customers, from market offering to branding and communications, to pricing and NPD. Tools and methods are across the board, including qual, quant, online and offline. From establishing the research agenda to project delivery, this is so much more than an operational role, as you will also be the major player in delivering sophisticated insight stories and, as discussed, have a significant part in account management and development so excellent client handling skills and comfort with presenting are a must.
With enviable staff retention and a close knit, family feel to the agency, there is plenty of support from true industry experts and a buzzy, highly sociable environment that rewards well and actively encourages independent thinking and collegiate input into both their commercial and technical roadmap.