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Customer Experience Consultant – Highflying agency

Employer
Emily Moser
Location
Sydney
Salary
$110,000 - $140,000
Closing date
14 Mar 2019

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Job Role
Consultant
Sector
Banking, Finance and Insurance
Contract Type
Permanent
Hours
Full Time

This high-flying global consultancy is expert in solving complex marketing problems through the unique blend of advanced quant analytics and strategic qual.

Since opening its doors less than a decade ago, they have grown from a small business, to one of Australia’s influential research & strategy consultancies. The key ingredient to their success is their people and they are looking for a Customer Experience (CX) consultant to join the newly created division.

CX is a commercially-savvy way of thinking so their approach is about creating experience that customers want to repeat and share.

You’ll a senior member of the team and the role mirrors that of a start-up, but you will have all the benefits and stability of a global agency.

It’s a hands-on role, where you will be taking the lead on pitching for projects and winning new clients, designing CX programmes, building strong relationships with key technology clients, strategic insight generation, reporting and presenting.

You’ll quickly become an industry expert in delivering CX, customer journey mapping to inform data-driven recommendations that solve marketing problems. Clients lean on you to take insights to the next level and will involve you in all elements of the project – so you will get to see the impact of your work.

The ideal candidate will have a high degree of user empathy, ad will be able to tell a compelling story about the motivations of users, inspiring your clients towards the ‘Aha!’ moment.

Additionally, you will have strong market research (qual/quant) experience, impeccable interpersonal skills, people management and a deep professionalism in your work. It’s not essential that you have CX experience, but an interest would be advantageous.

Interested? Please send your CV to emoser@resourcesgroup.com or call Emily on +61 02 9258 1121 for an informed and confidential discussion.

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