Research Director – Head of Customer Experience Research & Strategy

7 days left

Rowan Haylett
$160,000 - $200,000 + benefits and bonus
31 Jan 2019
28 Feb 2019
Job Role
Contract Type
Full Time

Job Purpose:

This is a crucial role in the context of the growth plans and vision for the Australian business of this market research leader with an international footprint. As the Research Director responsible for the Customer Experience Research team, you will have overarching responsibility for client servicing, new business initiatives, people and the evolution of the CX research offering. You’ll be passionate about multi-method research solutions, overlaying data sources and having access to an integrated customer experience management platform. Sitting as part of a senior management team, you’ll be a strong senior voice in the strategic direction of the business.

Key Accountabilities:

  • To evolve the Customer Experience research offering above and beyond the established areas of strength
  • To shake things up, unafraid to be a strong voice for the brand
  • To be a guardian of major clients ensuring continued partnership and success
  • To develop new business opportunities and convert leads to wins
  • To workshop & co-create with clients for improved service design
  • To be a positive, influential force to the team culture

Agency profile:

One of the largest and most respected independent market research consultancies in Australia. It delivers ‘market inspiration’ to help create successful and forward-thinking brands across industries, by applying qualitative and quantitative approaches. The hive of activity takes place from architecturally designed office space and the company offers a whole raft of employee schemes around training, flexible working and incentivised rewards.

Desired candidate profile:

  • A career crafted in market research, insights and strategy
  • Prior market research agency/or combined in-house experience
  • Experience & specialization in customer experience, loyalty, NPS and service
  • Highly experienced in Services (banking, finance, telco, energy, automotive)
  • A challenger mentality
  • Strong commercial skills and network
  • A leader of people, clients and thinking

This is a unique opportunity to realise your career potential in a senior business leadership role in the Australian research industry.

To apply please contact Rowan Haylett on 

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