Senior Customer Experience & Insights Manager - Banking

This is an exciting opportunity to work for a financial institution who are on a journey to change banking for good. This business puts their customers at the heart of everything they do and are focused on helping the people of New Zealand get ahead financially.

This senior organisational insight’s role requires a market researcher who can understand data on a strategic level and is a doer, as well as a thinker. A newly created role in this senior position, you will lead the development and execution of qualitative and quantitative insights strategy projects. Working across customer experience, customer satisfaction, brand health tracking, communications, product development and distribution, your actionable insights will inform the Bank’s activities, helping identify the acquisition audience and shaping the overall customer experience program across all channels.

Working closely with the GM of Brand and Marketing, you will develop insight strategy and inspire stakeholders to engage with that strategy. The projects you run will be highly varied, and you will find yourself working across multiple teams (Digital, Retail and Product) to identify and map customer experience journeys - unlocking what is truly important for the customers. 

So who are you?

• You are a talented and capable market researcher with an excellent track record working either clientside or in a strategic research agency role.
• You are able to translate insights into business strategy.
• You have gravitas and strength in your convictions and are happy operating at board level.
• You are an excellent communicator, able to build rapport and relationships with suppliers, stakeholders, peers and direct reports.
• You passionate and curious and you enjoy being challenged
• You are happy to roll you sleeves up and by hands on
• You have prior experience in banking or the services sector. 

As well as a generous salary package, this position comes with workplace flexibility, a comprehensive wellbeing program, rewards for high performance and career development and leadership training.

Apply now by sending your CV to Rowan Haylett at Resources Group

rhaylett@resourcesgroup.com

or call +61 2 9258 1121 for more information