Customer Experience & Insights Manager
- Employer
- Emily Moser
- Location
- New Zealand
- Salary
- $140,000 - $160,000
- Closing date
- 18 Jan 2019
View more
- Job Role
- Research Manager
- Sector
- Consumer
- Contract Type
- Permanent
- Hours
- Full Time
NZ’s leading Bank that strives to do good, has always puts their people and customer first and are looking to hire a switched-on researcher to allow them to develop stronger and deeper connections.
As the Customer Experience and Insight Manager you will lead and develop the Banks insight and research strategy with a focus on; Customer experience, Customer Satisfaction, Branding, Communication, Brand health and New Product Development. You will see your insights come to life!
You will be a senior figure in the business, responsible for further developing the overall Customer Experience – through uniquely implementing both qualitative and quantitative methods.
Working with the marketing, sales and branding division – you will develop key business strategies, recommendations and tools to improve success.
You will:
- Lead the implementation and delivery of research projects to gain a deep understanding of the brands personas, demographics and target audience
- Develop a Voice of the Customer programme, so you can continue to have ongoing conversations with customers, and receive real time feedback
- You will unlock what is truly important to the wants and needs of customers
- Drive and manage all qualitative and quantitative research, whilst managing supplier relationships
This is a senior role, and the ideal candidate will have:
- 10+ years of commercial market research experience (agency or Clientside
- Experience leading CX programmes
- Exceptional ‘storytelling’ and ability to turn data into recommendations
- Strong communication skills (external and internal stakeholders)
- An ability to lead and manage a team
If you are interested, please contact emoser@resourcesgroup.com or call me on +61 02 9258 1120 for any further information!
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