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Customer Experience & Insights Manager

Employer
Emily Moser
Location
New Zealand
Salary
$140,000 - $160,000
Closing date
18 Jan 2019

View more

Job Role
Research Manager
Sector
Consumer
Contract Type
Permanent
Hours
Full Time

NZ’s leading Bank that strives to do good, has always puts their people and customer first and are looking to hire a switched-on researcher to allow them to develop stronger and deeper connections.

 

As the Customer Experience and Insight Manager you will lead and develop the Banks insight and research strategy with a focus on; Customer experience, Customer Satisfaction, Branding, Communication, Brand health and New Product Development. You will see your insights come to life!

You will be a senior figure in the business, responsible for further developing the overall Customer Experience – through uniquely implementing both qualitative and quantitative methods.

Working with the marketing, sales and branding division – you will develop key business strategies, recommendations and tools to improve success.

You will:

  • Lead the implementation and delivery of research projects to gain a deep understanding of the brands personas, demographics and target audience
  • Develop a Voice of the Customer programme, so you can continue to have ongoing conversations with customers, and receive real time feedback
  • You will unlock what is truly important to the wants and needs of customers
  • Drive and manage all qualitative and quantitative research, whilst managing supplier relationships

This is a senior role, and the ideal candidate will have:

  • 10+ years of commercial market research experience (agency or Clientside
  • Experience leading CX programmes
  • Exceptional ‘storytelling’ and ability to turn data into recommendations
  • Strong communication skills (external and internal stakeholders)
  • An ability to lead and manage a team

If you are interested, please contact emoser@resourcesgroup.com or call me on +61 02 9258 1120 for any further information!

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