Customer Insight Analyst | FTSE100 Hospitality Brand

Do you enjoy working with disparate data sets? Are you excited about using data and insights to drive change within one of the UK's most notable and favourite brands.

The client:

This business is one of our biggest clients, we have placed over 10 people in their insight and analytics teams over the last 2 years. It's a great time to join as the team has gone from strength to strength, growing year on year and a senior manager in the team has also recently won leader of the year at a recent data industry award. They're one of the biggest and most innovative hospitality brands in the UK. They serve millions of customers each year, they have grown YoY - in a tough market - and they have an established FTSE 100 position, with further international growth on the horizon.

The role:

You'll be joining a talented, a customer-centric team. You'll be working with a variety of complex data sets, including sales data, customer data, social media data, commercial data, even HR data. The breadth and depth of data available to the team allows the business to find insights that make a real difference to the business. You'll work with cross-functional teams and multiple stakeholders to deliver both long term strategic projects and short term "quick wins".

Skills:

2 years plus in customer insight / customer analytics / data science

Experience in at least 1 of the following three tools - SQL, R and Python

Agency or client-side experience.

Ability to cut through the noise and deliver clear strategic recommendations from data.

The team have embraced flexible working and you too will benefit from this, they're a very modern business!

Apply now!