Senior Account Manager – Voice of the Customer Research

This research agency bridges the gap between technology and research by providing digital solutions that allow their clients to understand their consumers. They are an innovative agency that have a start-up feel with an international backing.

They are international leaders in Voice of the Customer and they have a unique platform that allows clients to see their customer’s insights in real time, allowing them to make informed decisions that improve business success.

The role: Consultant / Senior Account Manager

Due to growing success and the winning of accounts they are looking to hire a Consultant / Senior Account Manager to join their team. Key projects will involve satisfaction tracking, social media measuring, voice of the customer tracking (both tracking & ad-hoc).

You will enjoy consulting with clients, and will be involved in all elements from:

• Proposal writing and pitching
• Client account management – Training on the software
• Questionnaire design
• Analysis and insight generation
• Final presentation

Ideally, you will have 4+ years’ experience in the research/ technology industry coupled with strong; questionnaire design, account management, insight generation and presenting skills.

The team is energetic, enthusiasm and always looking for innovative ways to gain better insights through technology.  They have flexible working hours in play, excellent career progression and an opportunity to work with both local and international clients.

If you are looking for a step up. please send your CV to Emily Moser at Resources Group emoser@resourcesgroup.com or call me on 02 9258 1020