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Account Executive | CX Research Agency | Retail & Hospitality | Hertfordshire | £22k-£27k

Employer
Nicholson Glover
Location
Hertfordshire
Salary
£22,000 - £27,000
Closing date
5 Oct 2018

Job Details

We're looking for a strong graduate or junior account executive/researcher to join a Hertfordshire based customer experience consultancy and work closely with some of their biggest clients in retail and hospitality, delivering insights and developing strategies to improve customer loyalty.

THE COMPANY

Our client is a research agency specialising in helping clients understand their customers’ experiences and to develop strategies for it’s improvement and to drive customer loyalty.

They work with major brands in retail and hospitality- such as Nandos, McDonalds, Shell, Pets at Home, HMV- to deliver actionable insights and action plans to make a tangible, financial difference and improve the experience of customers and employees.

They have offices all over the globe and expanded into the UK about a decade ago. Since then they’ve seen double digit growth every year, received their first venture capital last year and have exciting plans for the future.

THE ROLE - ACCOUNT EXECUTIVE

They’re looking for someone to help with some of their major UK and European clients. As Account Executive you will help with the set up of research programmes and the delivery of insights to clients. You’ll also assist the with client queries and act as a key point of contact. Furthermore you’ll help with the management and implementation of customer and employee experience programmes.

Responsibilities:

  • Work with Account Managers across a variety of clients to develop, implement, and maintain long-term customer satisfaction tracking studies
  • Assist with answering client questions, providing education/training regarding the programmes we manage, etc.
  • Interact with clients via phone, email, and in person to provide outstanding customer service
  • Help create presentations for client meetings
  • Produce & deliver scheduled and ad hoc data and results for client contacts
  • Help prepare for new business pitches (eg visiting prospect stores, online research, liaising with our design agency partners etc.)

YOU

The ideal candidate will be someone with experience managing a portfolio of clients and someone with an understanding of research and data.

More specifically:

  • An understanding of research and the various methodologies

  • An ability to build strong client relationships
  • An understanding of customer service
  • An interest in the retail, restaurant, hotel, and/or pub sector would be desirable
  • Full University Degree

Company

Founded in 2002, Nicholson Glover specialises in recruiting Market Research, Insight and Strategy professionals across all levels, from Executive to MD. We have built an unrivalled reputation for helping organisations of all sizes, from global brands through to start-ups and consultancies, recruit the very best talent in the market. 

INSIGHT RECRUITMENT SPECIALISTS

Quantitative Research | Qualitative Research | Online Communities | Research Analytics | Ad-hoc Research | Tracking | Competitor Intelligence | Retail Audit and EPOS | Panels | Cultural Insight | Trends and Foresight | Semiotics | Corporate Communications and Reputation | Behavioural Economics | Customer Experience | Consumer Insight | Market Insight | CMI | Shopper Understanding | Audience Understanding | Media Content | Commercial and Ad Sales Research | Project and Fieldwork Management

Company info
Website
Telephone
0207 223 1440
Location
WeWork Aldwych House
71-91 Aldwych
London
Greater London
WC2B 4HN
GB

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