Account Manager | CX Research Agency | Retail & Hospitality | Hertfordshire | £35k-£45k

We are looking for an Account Manager to join a customer experience consultancy to work closely woth some of their major clients in retail and hospitality, delivering insights and developing strategies to improve customer loyalty.

THE COMPANY

Our client is a research agency specialising in helping clients understand their customers’ experiences and to develop strategies for it’s improvement and to drive customer loyalty.

They work with major brands in retail and hospitality- such as Nandos, McDonalds, Shell, Pets at Home, HMV- to deliver actionable insights and action plans to make a tangible, financial difference and improve the experience of customers and employees.

They have offices all over the globe and expanded into the UK about a decade ago. Since then they’ve seen double digit growth every year, received their first venture capital last year and have exciting plans for the future.

THE ROLE- ACCOUNT MANAGER

They’re looking for someone to work with some of their major UK and European clients. The Account Manager will help to set up research programmes and deliver the output to clients. You’ll act as their key point of contact, helping them to understand their results and make recommendations on strategies for improvement. You’ll help to secure the relationship for the future and to develop the value of your accounts.

Responsibilities:

• To understand and manage the various elements of the research programme, including methodology, results, insights and recommendations
• Proactively build relationships with clients
• Identify and develop opportunities within existing clients
• Regular presentations at all levels from boardroom to General Managers meeting
• Ongoing feedback and reporting to internal teams, in the UK and abroad

YOU

The ideal candidate will be someone with experience managing a portfolio of clients and someone with an understanding of research and data.

More specifically:

• An understanding of research and the various methodologies that can be employed

• An interest in the retail, restaurant, hotel, and/or pub sector would be desirable
• An ability to build strong client relationships
• An understanding of customer service
• An ability to think strategically and develop recommendations from the insights