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Insight Manager | Customer Experience | Global Agency | £40k

Employer
Elizabeth Norman International
Location
St. Albans
Salary
£30000.00-40000.00 per annum
Closing date
13 Jun 2018

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Job Role
Insight Manager/Director
Sector
Retail, Generalist
Contract Type
Permanent
Hours
Full Time

Job Details

Insight Manager | Customer Experience | Global Agency | Up to £40k

We are currently recruiting for a great new role as an insight manager with a global customer experience agency based in St Albans. This role will be a hybrid of both insight and account management where you will have the opportunity liaise with clients and provide advice around their service and also be hands on in providing the insight needed to inform your clients of how their brand is performing.

As a company who has worked with some well-known companies such as Boots, Nando's, Domino's and Morrisons across the retail and restaurant sectors you will manage between 5-10 clients in this area as your clients point of contact. The projects that you will manage and work on will be based around your clients customer experience, pulling actionable insight from data collected through different channels in order to help the client understand what they could do with the data and insights and how they could answer certain questions that they have about their service.

Your Skills & Experience

* Ideally you will have market research experience and have carried out research using either quantitative or qualitative methodologies.

* You will have experience dealing with clients/ senior stakeholders in a consultative role.

* Experience in the retail or restaurant sector would be highly desirable.

* Ideally you will have had some exposure to account management.

If this role sounds like it would be of interest and you are ready for your next challenge, apply below to find out more!

Company

Insight, Analytics and Market Research talent sourcing has been at the heart of our business for 30 years. With 6 dedicated consultants we have immersed ourselves in the sector. We regularly attend courses and conferences and have written a number of reports and articles about insight and data. As a result we have friends plus a large network of contacts, in the sector. Outside recruitment some of our consultants work as mentors for the insight industry, we’ve been involved in charitable events, and work with a number of industry bodies.

The dynamic nature of the Data and Insight industry (30 years ago, no one had heard of Business Intelligence, UX or Big Data) means total absorption in the sector is essential. Our passion is to be informed and current, so we can partner you every step of the way. Members of APSCO the professional recruitment body (recruitment consultancies need to provide 10 professional references to join), we keep up with the latest technology and legal developments in the industry.

Company info
Website
Telephone
+44 (0)20 7836 3311
Location
1st FLOOR (NORTH)
49 WHITEHALL
London
SW1A 2BX
GB

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