User Researcher

4 days left

Leeds or London
up to £48,514 per annum
12 Apr 2017
01 May 2017
Contract Type
Full Time

This is an exciting opportunity to contribute to the development, delivery and implementation of future NHS digital health services.

These services deliver a range of innovative applications for health professionals and citizens, such as:  managing medications, self-manage long term conditions, manage the needs of those they care for, wearable integration, and access telemedicine services. 

All of these services will be integrated across a range of channels (e.g. mobile, tablet or desktop) and platforms (e.g. app, website or desktop application).

You will play a key role in the specification, delivery and evaluation of the new services putting user needs at the forefront of the design process. 

You will work closely with stakeholders and the development teams to design, deliver and implement the new services.  The user research capability is maturing and has a set of tools and support structures in place.

The post involves working with autonomy on the design, management and execution of primary research (qualitative, quantitative, collaborative, online and usability research) with both the public and relevant stakeholders.

The development follows a user centred design approach through Agile methods.  The role holder will be responsible for ensuring user centeredness and that the development process and go live service meets user needs.

About You

Educated to degree level (or equivalent qualification / experience) plus significant specialist experience as detailed below or equivalent demonstrable capability.

Knowledge and experience of user-centred design methods and practices

Knowledge of research question/objectives definition in collaboration with internal research sponsors and the translation of these into research design.

Experience of research design and proposal writing in which the research design closely maps to the research objectives.

Experience in quantitative research activities such as: sampling, questionnaire design, analysis specification, developing verbatim coding frames, analysing quantitative data to crystallise key findings.

Experience in qualitative research activities such as: interview design and conduction, facilitating workshops, focus groups and other types of group discussion, managing stakeholder engagement sessions.

Usability evaluation sessions in the laboratory or remote: designing tasks and scenarios, using a range of tools to collect data, writing usability reports with recommendations supported by evidence such as video, graphs, tables and pictures.

Experience of managing external research suppliers to ensure successful delivery of products and services.

About the rewards

In addition to a competitive salary you can look forward to a full range of public sector benefits, including an excellent contributory pension scheme, generous holiday entitlement and various flexible working options. Perhaps the most compelling reasons for joining us, however, are the scale, scope and high profile nature of the projects you’ll be working on and the unprecedented opportunity for personal and professional development.