Senior Account Manager - Mystery Shopping
Our client works closely with top-name brands in the UK and further afield to deliver insightful, actionable and innovative research solutions in the field of mystery shopping/mystery customer research. They offer both continuous evaluation and ad hoc solutions using techniques reflecting the complexity and diversity of today’s service environment. Their expertise incorporates the assessment of every available customer channel; face-to-face, telephone calls and internet enquiries as well as compliance assessments. As part of a highly successful and well-known agency, they work as a tight unit, ensuring total customer satisfaction.
You would form an integral part of the team specialising in the transport sector, assuming personal responsibility for end-to-end project delivery, including project design, implementation, quality, reporting to deadlines and presentations. You will develop a close working relationship with your clients and will enjoy managing a small team of executives. Ideally, you will have a good grounding in market research and/or mystery shopping including data analysis and interpretation skills, and will be comfortable with mid-level client management (presentations, phone calls, meetings, email). This agency values individuality in addition to expertise, and you will have the opportunity to work within a specialist team, knowing you have the weight of the organisation and the brand behind you, in this constantly innovating field of research. Although largely based in Oxford, there will be travel to London one or two days a week.