The Research Manager’s key responsibility will be to support the Strategy, Insight and External Affairs team with the development of our consumer research and use research and insights skills to shed new light on our key audiences, ensuring that this insight is effectively shared and fed into London & Partners’ business strategy.
A day in the life
- Manage a range of research surveys among our key audiences to understand the impact of Brexit on their sectors and businesses, to help London & Partners understand the impact on London’s economy and inform our strategy.
- Set up, recruit and manage online research communities of our key audiences including visitors to our websites (VisitLondon.com, StudyLondon.com and theatre.london), our Partners. Once operational promote the panels internally and manage the flow of projects ensuring they enhance our relationships and understanding of our audiences in a cost effective way.
- Commission and/or carry out ad hoc quantitative and qualitative research which builds on our knowledge of our audiences (international businesses, tourists, event organisers and delegates and international students)
- Help produce high quality pieces of content which bring audiences insight to life, for use with different audiences internally and externally
- Support the analysis of large datasets and quantitative data and ensure the insights gathered are proactively shared within the business (and externally where appropriate)
- Work with the relevant teams to create a step change in knowledge management, so that information is easy to find and access by the rest of the business
- Effectively prioritise and manage a varied workload, producing high quality outputs and providing London & Partners with the evidence and insight it needs to operate effectively.
- Experience setting up and running online communities or research panels and more general primary research skills – including designing, conducting, analysing and presenting quantitative and qualitative research.
- Technical experience of survey design using a research delivery package, and of SPSS or alternative data analysis software is advantageous.
- Strong skills & experience in using Microsoft Excel, Word and PowerPoint are required.
- Fluency in English (written/spoken) is required. Previous work experience and basic office administration skills are required.
- Analytical: analyses data in order to identify critical issues and offer meaningful comparison/ conclusions.
- Structured: takes a methodical approach to ensure high level of accuracy in reporting
- Concise: edits and presents complex data and information clearly and simply.
- Creative: thinks creatively in order to source and optimises the use of management information; identifies new opportunities and can work independently.
- Collaborative: works as a proactive team member, open for a quick learning curve.
- Effective: plans and prioritises, so as to meet deadlines and achieve objectives, and is able to work under pressure
- To become part of the London Family and do great things for our City
- To join a Sunday Times Top 100 not-for-profit company
- To work in a dynamic, creative, flexible and upbeat environment
- To meet and collaborate with over 150 colleagues with a diverse range of experience and expertise as well as our network of partners
- 30 days holiday (pro-rated) in addition to UK public holiday
- Performance-related pay plan
- In-house training and development opportunities
Only those with valid right to work in the UK will be considered for this position.